1. Delivery of Services:
At Ungrinding, our platform serves as a facilitator for Users to engage in transactions, including the purchase, sale, or exchange of Seller Services and Goods. It's important to understand the dynamics of our platform and the responsibilities of all parties involved in the delivery process:
1.1 Service Initiation: Upon the initiation of a service request and successful payment processing, Ungrinding endeavors to promptly commence the delivery process.
1.2 Service Completion: We aim to complete the requested service within the agreed-upon timeframe, ensuring a seamless experience for our Users.
1.3 Unexpected Situations: In the event of unforeseen circumstances that hinder the execution of an order, Ungrinding is committed to promptly addressing the issue and finding a satisfactory resolution. This may include offering alternative services or rescheduling the delivery, subject to mutual agreement.
2. Refunds and Compensation:
2.1 Non-completion of Service: Should a service remain unfulfilled due to any reason, Users are entitled to compensation or refund as outlined in our Refund Policy. We stand by our commitment to ensuring fair treatment and resolution for our Users.
2.2 Refund Procedure: To request a refund or discuss any changes to an order, Users can reach out to our customer support team using the contact details provided on our website. It's essential to provide relevant information for expedited processing, as outlined in our Refund Policy.
3. Relationship between the Parties and Ungrinding: Parties’ Responsibility
It's crucial for all Users to understand their roles and responsibilities within the Ungrinding platform. We operate as an intermediary facilitating transactions, but the ultimate responsibility lies with the Users. Here are some key points to consider:
- Ungrinding acts as a platform enabling Users to connect, engage in deals, and facilitate payments.
- We do not possess or sell Seller Services and Goods; instead, we ensure the safety of funds through our platform.
- Users are responsible for evaluating the suitability of deals, verifying information, and executing transactions.
- Ungrinding does not guarantee the actions of any User or the accuracy/legal compliance of Seller Services.
- Users are solely responsible for the content they host on our platform and any actions taken therein.
4. Contact Us:
For any inquiries regarding delivery, refunds, or changes to orders, our customer support team is available to assist you. You can reach us via email at
support@ungrinding.com or through the Ungrinding Chat feature on our website. We are committed to providing timely and effective support to ensure a positive experience for our Users.